There are 2 delivery options available for customer, Standard and Express courier. If you have multiple Pre-Ordered items, we will wait until all the items are ready prior to shipping them out.

If you placed an order with multiple items and one of them is a 'Pre-Order,' then we will ship your items separately and the pre-ordered item will be sent out with complimentary standard shipping. If your item is under 'Pre-Order,' we will notify you when your order has reached BGB and is ready to be processed. Processing time takes approximately 24-48 hours. An email confirmation will be sent for all orders once received. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. ORDER STATUS & TRACKINGĪll orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days (excluding Pre-Orders and unless noted otherwise in product description) upon confirmation of payment. We do not issue refunds or credits for packages that the carrier confirms as being delivered. BGB does not hold or accept responsibility for packages that have been stated as delivered by the carrier. If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. Your order may be delivered to you by either the local post office or a local courier. Your order will be delayed if we have to contact you to update incorrect information.

Please double check all shipping information before submitting your order. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. However, do note that we do not deliver to military and restricted areas, all naval ports. At BGB, we provide FREE Standard delivery to any Canadian Orders with minimum $75 CAD purchase (before tax - if taxes are applicable).

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